Please join us for The Hospitality Industry’s Operations & Education Trade Show 2024 (OP/ED 2024), taking place at the esteemed UCF Rosen College of Hospitality Management in Orlando on May 3rd, 2024, from 9 AM to 5 PM.
Send your reservation team, maintenance staff, or back office employees to sharpen their skills. This one day trade show is the place to be. Learn more about best practices to grow your bookings, manage your operations better or protect yourself from unwanted mishaps.Breakfast, lunch and reception included in each ticket.
Our presenters and panelists include:
Disney
Visit Orlando
Own Outdoors
The Florida Swimming Pool Association
Florida Vacation Rental Law
And More...
Agenda
- 8:30 AM Breakfast Served in the Disney Dining Room.
- 9:00 AM Welcome by UCF Rosen College
9:10 AM Can Humor Be Effective In Marketing?
Humor sells, and in online marketing, it has multiple benefits. Firstly, it helps capture attention—crucial in a digital landscape where users are bombarded with information. It also breaks down perceptive barriers people can build against being sold to. Humorous content is more likely to be remembered—beneficial for brand recall. But using it correctly is important. Join Dr. Maksim Godovykh from UCF Rosen College of Hospitality in Orlando as he breaks down this topic.
- 10:00 Legislative and Government Affairs, the changing landscape locally and statewide. How EVERYONE may be impacted.
- 11:00 Maria Henson is the Senior Director of Market Research & Insights at Visit Orlando. Maria will share some amazing trends data and statistics with your team. Learn more about, who is traveling to Orlando, industry performance so far in 2024, and the outlook for the rest of the year, as well as travel trends and other market stats.
- 11:45 Park Updates & Helping Your Guests Explore The Disney Magic In 2024 Join the Disney Destinations Team as they share the latest park updates and tips and tricks for your guests to enjoy easy access to the parks. From ticketing and reservations to Genie Service and Lightning Lane Entry, this session will provide your reservation agents with a great overview of the Disney Magic in store for your guests in 2024.
- 12:30 Lunch in the Disney Dining Room and Meet The Industry Vendors in our Showcase
- 1:15 Your Pool Home Best Practices. FAVR is excited to partner with the Florida Swimming Pool Association for this great educational session with some of Orlando’s leading pool experts. Repairs, chemicals etc. Credentials matter. The importance of pool maintenance and avoiding liability? Guest safety and best practices? Hire a professional for chemical maintenance. Pool energy efficiency? Optimizing your pool performance and making more per guest visit. Residential Safety equipment for a safe guest environment. Why you should use a professional pool expert?
- 2:15 Join us for 10 Legal Strategies You Can Use Without an Attorney, plus a tips and tricks session on avoiding chargebacks, Airbnb refunds and negative reviews. Atty. Keith Brady from Florida Vacation Rental Law leads this session for all of our hospitality operators attending.
- 3:00 What guests want in 2024 and beyond. A look at concierge services, amenities to offer guests and what services are in top demand. The key offerings that guests want, with more revenues for you per booking.
- 3:30 Beer, Wine and Appetizers served in the Anheuser-Busch Lab. Network and talk with our vendors and attendees while enjoying some food and beverage.
Disclaimer: FAVR provides members and the general public with industry information and content, based on industry data, reports, and participating vendor perspectives on various topics. Any information obtained from FAVR events and presentations should be used for informational purposes only until verified. Not all content works for every business model. FAVR is not responsible for errors, omissions, and content supplied to the public by its presenters and partners. FAVR shall be held harmless in any use of the materials by its attendees.